Refund and Returns Policy

Last Updated: October 19, 2026

We want you to love your purchase. If something is not right, here is exactly how returns and refunds work.

14-day right of withdrawal (EU customers)

Under EU consumer law, you have the right to cancel your order within 14 days of receiving it, without giving any reason. To do this, email info@myhaircurlers.com within 14 days of delivery and include your order number. We will confirm the return address, and once we receive the returned goods (or proof you shipped them), we will refund you in full — including the standard delivery cost — within 14 days.

30-day returns

Beyond the withdrawal period, we accept returns within 30 days of delivery for items that are unused, unwashed, and in their original packaging with all accessories included. Sale and discounted items can be returned just like regular-priced items — you are refunded what you actually paid. For hygiene reasons, products that have been used cannot be returned.

How to start a return

Email info@myhaircurlers.com with your order number and the reason for the return. We will confirm the return address and next steps. Please do not ship anything back before we confirm.

Refunds

Once your return arrives and passes inspection, we will email you to confirm. Approved refunds go back to your original payment method within 14 days. If you paid by card, your bank may take a few extra days to display the credit.

Return shipping is paid by you unless the item arrived damaged, defective, or wrong. Original shipping costs are refunded when you use the 14-day withdrawal right above; for voluntary 30-day returns, the original shipping cost is non-refundable.

Damaged, defective, or wrong items

Contact us within 14 days of delivery at info@myhaircurlers.com with your order number and clear photos. We will replace the item or refund you in full — your choice — and we cover the return shipping.

Late or missing refunds

If you have not received your refund yet, first check your bank account and card statements, then contact your card issuer — refunds can take a few business days to post. If you have done all this and still do not see it, email us at info@myhaircurlers.com with your order number and we will investigate.

Need help?

Contact us at info@myhaircurlers.com for any questions about refunds and returns. Please include your order number so we can help you faster.