Shipping Policy

Last Updated: October 19, 2026

At My Hair Curlers, we want you to enjoy a smooth shopping experience from the moment you place your order until your hair care products arrive at your door. This Shipping Policy explains how we process orders, handle delivery, and keep you informed about your shipment.

Order Processing Time

Once you place an order, we begin processing it as soon as possible. Please allow 1–3 business days for order processing before your package ships.

Orders placed on weekends or public holidays may take a little longer to process. During busy periods, processing times may also be extended.

You will receive a confirmation email after placing your order. If tracking information is available, we will share it once your order has shipped.

Shipping and Delivery Times

Delivery times depend on your location, the shipping method, and the carrier handling your package. Estimated delivery times begin after your order has been processed and shipped.

Please keep in mind that delivery dates are estimates, not guaranteed arrival dates. Weather conditions, carrier delays, holidays, and other unexpected circumstances may affect your shipment.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. The total shipping cost may vary depending on your delivery address, order size, and available shipping options.

If free shipping is available for your order, any applicable conditions will be shown on our website or at checkout.

Shipping Rates

We ship to all countries. Our standard shipping method is a flat rate of €6.00 (excluding tax) per order. The exact shipping cost for your order is shown at checkout before you complete your purchase. Delivery times are not fixed in advance; see the Shipping and Delivery Times section above.

Order Tracking

If tracking is available for your shipment, you will receive a tracking link or number by email once your order has been dispatched.

Please allow some time for tracking information to update after the carrier receives your package. If your tracking details have not changed for several business days, contact us so we can help you check the status of your order.

Incorrect Shipping Information

Please double-check your shipping address and contact details before completing your purchase. My Hair Curlers cannot guarantee changes once an order has entered the shipping process.

If you notice an error in your address, contact us as soon as possible at info@myhaircurlers.com. We will do our best to help before the order ships.

Delayed or Missing Packages

Although we work to ensure orders reach customers on time, some delays are outside our control.

If your order has not arrived within the estimated delivery window, check your tracking information first. If you still need assistance, email us with your order number and we will help you look into the matter.

If your package is marked as delivered but you cannot find it, check around your delivery location and contact the shipping carrier if necessary. You can also reach out to our support team for further assistance.

Damaged Packages

If your order arrives damaged, please contact us at info@myhaircurlers.com. Include your order number and clear photos of the damaged package or product so we can review the issue and discuss the next steps.

International Shipping

If international shipping is available for your order, delivery times and shipping costs may vary by destination. International orders may also be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Contact Us

If you have questions about shipping, delivery times, or an existing order, we are happy to help.

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for shopping with My Hair Curlers!